Returns & Refunds
We want you to love every product. If something is not right, we make returns simple and stress-free.
30-Day Return Window
Return any unused product within 30 days of delivery for a full refund.
Satisfaction Guarantee
If a product does not work for your skin, we will help you find the right one or offer a refund.
Free Return Shipping
We provide prepaid return labels for all domestic returns. No hidden fees.
How to Return
Initiate Return
Log into your account and select the item(s) you wish to return. You will receive a return authorization number.
Pack Your Items
Place items in their original packaging if possible. Include your return authorization number inside the package.
Ship It Back
Use the prepaid shipping label we provide or ship using your preferred carrier to our returns center.
Receive Refund
Once we receive and inspect your return, we will process your refund within 5-7 business days.
Please Note
- • Products must be unused and in original packaging
- • Sale items are final sale and cannot be returned
- • Gift cards are non-refundable
- • Returns initiated after 30 days may only be eligible for store credit
- • Original shipping charges are non-refundable unless the return is due to our error
Return FAQs
What items can be returned?
We accept returns on unused, unopened products in their original packaging. For hygiene reasons, we cannot accept returns on opened skincare products unless defective.
How long does the refund take?
Once we receive your return, refunds are processed within 5-7 business days. It may take an additional 3-5 business days for the refund to appear on your statement.
Can I exchange instead of return?
Yes! If you would like to exchange for a different product, please note this when initiating your return. Exchanges are subject to product availability.
What if I received a damaged product?
Please contact us within 48 hours of delivery with photos of the damage. We will send a replacement immediately at no cost to you.
Are gift purchases returnable?
Yes, gift recipients can return items for store credit. The original purchaser can request a refund to the original payment method.
What about international returns?
International customers are responsible for return shipping costs. Refunds will be processed minus the original shipping fee.
Need Help With a Return?
Our customer care team is ready to assist you with any return or refund questions.